WWF UK - Volunteering Opportunities



WWF-UK

Launched on 23 November 1961, WWF-UK was the first National Organisation in the WWF network. Today we have offices in England, Scotland and Wales. We are a registered charity - most of our income comes from voluntary sources, such as our dedicated members, supporters and the business community. Our 300+ staff work with governments, businesses and communities both here in the UK and around the world.
We use our experience, credibility and influence to help create long-term solutions to global threats to people and nature - such as climate change, the peril to endangered species and habitats, and the unsustainable consumption of the world’s natural resources.


INTERESTED IN VOLUNTEERING

Below are four exciting opportunities for volunteers who would like to be involved with the WWF.

If you are interested in any one of these opportunities, please contact WAVS on 01483 751456 or e-mail volunteer@wavs.org.uk

Supporter Services Assistant - WWF-UK Woking The Supporter Services team offers the typical customer care function seen in any large organisation environment; handling of inbound calls, emails and web based conversations along with processing of financial donations and fulfilling of fundraising material and products. WHAT’S THE PURPOSE OF THIS ROLE? We are delighted to be able to offer this exciting opportunity to volunteer at WWF based in our Living Planet Centre - a truly fantastic environment to work. You will be helping us to achieve excellence in the conversations we have with our supporters; influencing their relationship with WWF and encouraging them to share their experience with others. You will gain a valuable insight into how the charity sector operates and learn about our conservation programmes and successes. As part of a team you will help to provide expert advice and service that exceed supporter expectation. Tasks can include:

• Working alongside and/or with other Supporter Service staff
• Assisting with our daily mail delivery
• Responding to supporter general enquiries and fulfilment of membership literature
• Data entry, filing and maintenance of supporter records on our database
• Replying to children’s letters and student research requests
• Sending thank you cards and letters to supporters following receipt of donations
• Helping our Front of House team with visitor questions about our work
• Occasional helping at internal events

We’re looking for volunteers who are passionate about ensuring our supporters receive an exceptional experience. You will be a strong team player, reliable and above all friendly.
• Able and willing to work as part of a team but also able to work independently
• Good written and verbal communication skills
• Approachable with a positive attitude
• Able to use own initiative and undertake any training available relevant to the role
• Experience of administration work, PC literate with knowledge of Microsoft packages

We’re looking for volunteers who are able to regularly commit to a minimum of 3 hours per week. More can be given and we’d be delighted for you to join in any of our team activities and WWF talks.
Ideally looking for a volunteer (of the pool) to join us for 3 hours each day, preferably mornings but can be anytime between 8am and 5pm

Support Services Helper – WWF–UK Woking The Supporter Services team offers the typical customer care function seen in any large organisation environment; handling of inbound calls, emails and web based conversations along with processing of financial donations and fulfilling of fundraising material and products. We are delighted to be able to offer this exciting opportunity to volunteer at WWF based in our Living Planet Centre - a truly fantastic environment to work. You will be helping us to achieve excellence in the conversations we have with our supporters; influencing their relationship with WWF and encouraging them to share their experience with others. You will gain a valuable insight into how the charity sector operates and learn about our conservation programmes and successes.

As part of a team you will help to provide support including:
• Working alongside and/or with other Supporter Service staff
• Assisting with our daily mail delivery
• Fulfilment of fundraising and membership literature
• Replying to children’s letters and student research requests
• Sending thank you cards and letters to supporters following receipt of donations
• Helping our Front of House team with visitor questions about our work
• Occasional helping at internal events

We’re looking for volunteers who are passionate about ensuring our supporters receive an exceptional experience. You will be a strong team player, reliable and above all friendly.
• Able and willing to work as part of a team but also able to work independently
• Good written and verbal communication skills
• Approachable with a positive attitude

We’re looking for volunteers who are able to regularly commit to a minimum of 3 hours per week. More can be given and we’d be delighted for you to join in any of our team activities and WWF talks. Ideally looking for 1 of the 2 volunteers to join us for 3 hours 1 day per week each , preferably mornings but can be anytime between 8am and 5pm

Tour Guide for Award winning WWF Building WWF-UK Woking The Living Planet Centre (WWF-UK’s HQ in Woking) is a multi award-winning building at the forefront of sustainable design and construction. In May 2014 it achieved the award of BREEAM Outstanding, confirming its place as one of the greenest buildings in the UK. In July 2015 it was awarded with a RIBA National Award, recognising its architectural significance too. Every fortnight (Fridays at 10am) we conduct public tours of the building to give behind the scenes access to the offices and are looking for an enthusiastic tour guide to conduct public tours of the Living Planet Centre. Visitors will learn about the story of the Living Planet Centre, how we work and how, through the smart use of design, materials and technology, we have created a state-of-the-art building with minimal environmental impact.

Tours take around 30 minutes and are aimed at adults although children are welcome.

We are looking for an enthusiastic, friendly individual – perhaps someone with a background in building or engineering, and/or with a passion for sustainable living/working. There is a lot of interesting information to absorb and retell and whilst we will give detailed training and provide training notes an interest or knowledge in the subject would be beneficial.

We would prefer a local volunteer. We provide travel expenses:
4.1 Travelling by train / tube
If you travel by train/tube on WWF-UK business, we will reimburse you for:
a. All standard class train tickets for travel. Make sure you take full advantage of economy
fares, promotional fares or discounts available.
b. Prepaid Oyster card charges, where you can provide a statement from London Underground ( statements can be obtained online for journeys made in the last 8 weeks)
4.2 Travelling by car
If you travel by car on WWF-UK business, we will reimburse you for:
a. Fuel for journeys you’ve taken in a WWF-UK pool car or hire care, as long as you provide a valid VAT receipt.
b. Mileage allowance for using your own vehicle as detailed below:
Private car/van 25p (Although HMRC allowance is 45p for the first 10,000 miles and 25p thereafter, this lower initial allowance is to discourage the use of car)
Motor cycles 24p Bicycles 20p *Passenger (see (d) below) 5p
You’ll need to provide details of the start and end point of the journey and your mileage.

This is an important role as the volunteer will be a customer facing representative for WWF.
They will educate, inform and inspire people about living and working sustainably to help protect the future of our planet. They will lead groups of up to 15 people so will need to be friendly, polite and able to answer questions (or direct to the right person / place to answer questions). Reliability is also important – we will need someone to conduct tours on a monthly basis and must arrive by 10am.

Front of House Helper – WWF-UK Provide an exceptional Customer Service experience to all visitors to the Living Planet Centre

· Provide administrative and practical support to the Front of House Team.
· Provide practical support for organised events at the LPC.
The successful candidate should show evidence of the following attributes:
· Excellent customer service skills
· Approachable and welcoming
· Good verbal and listening skills
· Experience interacting with children and the general public
· Smart appearance
· IT competent, as the post holder will need to become familiar with our Intranet and background literature on The Living Planet Centre and WWF-UK.
We are looking for volunteers who are able to help out in the public reception area, particularly during the school holidays

What are they looking for?

We’re looking for volunteers who are passionate about ensuring our visitors receive an exceptional experience visiting our beautiful building. Reliable and above all friendly.
· Excellent customer service skills
· Approachable and welcoming
· Good verbal and listening skills
· Experience interacting with children and the general public
· Smart appearance
· IT competent, as the post holder will need to become familiar with our Intranet and background literature on The Living Planet Centre and WWF-UK.

Practical Considerations

The Living Planet Centre is fully compliant with current legislation on disabled access

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